The majority of my items ship through USPS first class or Priority. You, as the seller, are responsible for getting the product to the buyer. Free shipping . Sellers are protected by eBay so if their items are lost or damaged on the international part of their journey, they are still guaranteed five stars for shipping time and protected from negative feedback related to shipping. Figure good FedEx. shipping: + AU $34.37 shipping. Damaged Item: Damages can be happened in transit, please contact us via eBay message. Shipping Policy . Item Information. However, if the buyer doesn't report an issue, they may need to verify your claim by responding to an email from Parcel Insurance Plan (PIP). You’ll probably use FedEx Ground for items that are heavy or extremely large, because FedEx ships anything up to 150 pounds in a single box — 80 more pounds than the U.S. 100% Upvoted. Remember, you (the seller) are responsible for getting the product to the buyer. Question. Thanks in advance, It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. Description; Shipping and payments; eBay item number: 324415558005. … no comments yet. Item damaged during shipping by FedEx, now buyer wants a return. Makita BL1830B 3.0Ah 18v Lithium-Ion Battery Pack. AU $106.98. I sent an item back to the seller, but it got damaged at some point in the shipping process. Choose our Global Shipping Program (GSP) if you prefer to have our experts navigate international trade requirements, manage customs forms, or deal with issues related to items lost or damaged in international transit. Was: Original price US $96.96. I went to australia post gave them all 3 tracking numbers provided. We ship out a lot of items regularly - mostly that we have sold on eBay. Djibril The Devil Angel 3 Holy Angel Djibril Damage ver. It's time consuming to have to check if Priority or Fedex is cheaper for every large item. ... eBay item number: 232426471070. Free shipping . And it'll help in your insurance case. I recently purchased an item from america using the global shipping program, took 2 months to arrive to australia, when i noticed it had been updated to delivered at 2.00am friday on my ebay purchases page. Posted by 4 months ago. You can also open an ebay dispute if need be for "item significantly not as described". surely if a breakable item is broken in transit the first thing to look at was the wrapping done well enough for reasonable delivery. Question . It's very possible the item got damaged in shipping and Fedex has auto-insurance you can fill out. AU $139.08. Barbie Outer Box Damaged From JAPAN FedEx No.72495. There was no item. It was not damaged before it left my house, I have pictures to prove it. 8. It’s a good idea to insure the merchandise you sell on eBay against loss or damage; whether you self-insure an item or insure it through a major carrier generally depends on how much the item is worth. Barbie Outer Box Damaged From JAPAN FedEx No.72495. ShipCover is only available with USPS shipping labels. Postal Service takes. Item damaged during shipping by FedEx, now buyer wants a return. AU $157.31. - Scan of FedEx ® US Airbill, FedEx Ship Manager ® printout, and/or FedEx Ground Pickup Record - Photos of package and damaged contents (if applicable) - Serial number(s) of damaged or lost merchandise - Proof-of-value documentation, such as: - Copy of original invoice from vendor/supplier - Copy of retail invoice/receipt Popular . I live in NC and the buyer lives in CA. Item specifics. If they show me photos of the damage, they can keep and do with the item what they will. AU $65.97. Tonkin Replicas HL Motor Group 10 Years of Excellence 1/53 Truck Limited Edition. FedEx and UPS are almost always going to be cheaper to use than USPS for something over 2lbs. share. Most small package carriers including USPS ®, FedEx ®, and UPS ® only support items up to certain weights and dimensions. I'm not new to selling, I've had a selling account for several years and shipped hundreds of items and have never seen such a disregard for a package. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). The item is damaged bad enough that it can't be resold. Makita 18 Volt 18V LXT Lithium-Ion Cordless Tool Batteries BL1830B NEW SEALED. OEM Makita - BL1830B 18V LXT Lithium Ion 3.0Ah Battery . The item finally showed up a week later, and the buyer says it is damaged. We offer you worldwide. Self-insure your items. Any helpful input and insight is greatly appreciated. Re placement. When you’re ready to ship your eBay item, Federal Express is an option. For buyers, GSP provides access to more international products, with the full cost including shipping, duties and taxes provided upfront. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. Warranty Recent sales price provided by the seller. Sort by. If the buyer reports they didn't receive the item or opens a return request because the item was damaged in shipping, we use that information to verify your claim. If she refuses to include the original postage in the refund, I would open the dispute - you will have to return the item unless, due to the damaged glass, Australia Post classiy it as dangerous goods and refuse to carry it (in which case you will need to call PayPal and let them know you can't return it, possibly provide proof of same). Close. Postal Service (USPS), or FedEx—especially in volume—can be a logistically complex process. It just may take a little bit more work. SALE ! First of all, the item was misrouted somewhere in CA. FedEx Ground service has competitive prices and carries all the best features of FedEx. item damaged when you get it,or lost during transhipment,pls email to us first,we provide full refund or sending a replacement. Free shipping . Be the first to share what you think! shipping: + AU $125.59 shipping . Seller assumes all responsibility for this listing. I'd then proceed depending on whether the buyer provides photos. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. Global Shipping Program (GSP) takes the complexity out of shipping internationally. Details about SHIMANO Stella SW30000 Spinning Reel SW 30000 FEDEX Express ship to Usa. It’s the most economical option for delivering large, heavy items like appliances, furniture, large car parts, or gym equipment. When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. Auspost cannot use any of them, opened paypal case. Fedex vs UPS: Which One is the Best One to Use for Shipping? Based on the tracking, it seems that the damaged occurred once it was at the buyer's local FedEx facility (as it arrived there, and wasn't reported as damaged until it was on its way to him). If your item was packaged properly and it was damaged in shipping, you will get paid. Report item - opens in a new window or tab. Can I still get a full refund? Sign in to check out … thats crazy. Related Articles: 5 Steps to Get Started With Freight Shipping. Express Mail Service(EMS) with Tracking number provided by Hong Kong Postal Service. Tonkin Replicas DIECAST TRUCK MODELS FedEX Freight Collectible 1/53 Truck Model. Once you Feel dissatisfied with the itmes received，please first and us use E - mail contact and communication， Do not give a Neutral or Negativ e feedback without any negotiation … If the seller wasn't able to help, ask eBay to step in Is ShipCover insurance available for FedEx shipping labels? Who pays the shipping costs depends on why you're returning it. SALE ! Last updated on Dec 14, 2020 18:56:53 PST View all revisions. save hide report. Expedited Shipping (FedEx Express Saver ®) On or before Mon. Unfortunately I didn't see a mention of the elephant in the room: the impact of late deliveries on returns in a year when carriers were overwhelmed due to the pandemic and other issues. We use either FedEx or UPS most of the time if we aren't shipping freight. Choose eBay international standard when you need to manage your overall shipping cost. Condition: New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). If you’re selling oversized items, consider listing and shipping with freight carriers. If you’re unable to reach a resolution, please call 1-800-Go-FedEx to file a claim. Construction vehicles Semi Heavy Truck 1/50 Scale Die-Cast Metal Model Toy. The Packaging wasnt damaged but the item itself had water damage and was broken. best. Seller assumes all responsibility for this listing. If the item was damaged or faulty, they're responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller's return policy. When you choose GSP and an eligible item sells abroad, you will ship it to eBay’s US-based Global Shipping Center and the item will be processed and tracked every step until your item reaches the buyer. GSP does it all for you. Almost gone. Acceptable Returns: if the description of the item has been incorrect on our eBay listing or sending wrong item to you on our faulty, but must be within 14 days of receipt. Last updated on 01 Jun, 2020 16:46:17 AEST View all revisions. AU $105.62. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Delivery. [ Fedex Shipping ] NEW Makita BL1830B 18V LXT 3.0Ah Battery LED Indicator U. If an item is lost or arrives damaged, you and your buyer should try to work it out first. if items damaged in delivery/post are not covered then sellers could post fine bone china in a sachel without any protection. I shipped an item last week via USPS. The comment says "iMac arrived damaged. How Shipping Large Items Made Us $1,145 in One Weekend. If items were damaged in shipping, the carriers (USPS, FedEx, or UPS) should be notified so they can research the claim - that's why carriers offer insurance. Condition: Used. I don't think it was a packing issue since it traveled to Texas from Virginia, and was only damaged once in Texas. Since our items are usually larger than 2lbs, we don't use the United States Postal Service (USPS) very much for shipping. AU $63.05 + AU $14.26 shipping . You may expect to receive your item in about 3 to 5 Days time for Fed-ex or UPS Delivery. Some sellers on eBay self-insure their packages. $132.50. Jan. 04 to * Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. We will send replace parts ASAP. Item specifics. No re placement will be given if the item is damaged, missed during shipping, unless insurance is covered. Barbie Outer Box Damaged From JAPAN FedEx No.72495. AU $64.12 + AU $7.06 shipping . What does this price mean? When your item is larger or heavier than any of these carriers will allow, however, the process can become especially complex and daunting. Log in or sign up to leave a comment log in sign up. I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. I have contacted the seller and she is looking in to it as she said it wasnt originally posted in a fedEx box. OR FedEx Prority (2-3 business Days) ATTENTION INTERNATIONAL BUYERS: IMPORT DUTIES, TAXES and CHARGES are NOT included in the item price or shipping charges. However, I choose Fedex to ship some of my larger items. An ebay item I shipped was damaged during shipping, do i have to refund or should buyer file claim with USPS? Shipping your eBay sales via standard small shipment carriers like UPS, the U.S. I'm wondering if FedEx will pay for both the hood as well as the shipping costs. If any money is due to the buyer, it would be your responsibility to provide this refund. You save: $12.60 (13% off) Price: Discounted price US $84.36. 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