A computerized system typically used to determine the quantity and timing requirements for production and delivery of items to customers and suppliers. House of quality: Dirt is often the root cause of premature equipment wear, safety problems and defects. Self-directed work team (SDWT): A term used to describe a process or an activity that crosses the boundary between functions. A term first used to describe a management approach to quality improvement. These tools include check sheets, spreadsheets, histograms, trend charts and control charts. Key product characteristic: It involves screening through unnecessary materials and simplifying the work environment. Material requirements planning (MRP): In a contractual situation, it can be those features or process steps that a customer would be unwilling to pay for if given the option. An American National Standards Institute board responsible for the approval and withdrawal of American National Standards. A subjective term for which each person or sector has its own definition. The opposite of batch and queue; instead of building many products and then holding them in line for the next step in the process, products go through each step in the process one at a time, without interruption. Closed-loop corrective action (CLCA): For multilevel continuous sampling plans, two or more sampling rates can be used. Idea creation tools: Six Sigma Quality – is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects. The purpose of HALT is to optimize product reliability by identifying the functional and destructive limits of a product at an early stage in product development. Quality: A value of how well a manufacturing unit performs relative to its designed capacity during the periods when it is scheduled to run. An arrow pointing to an objective is drawn down the middle of a piece of paper. 2) A measure of the appropriateness of the goals chosen and the degree to which they are achieved. Inputs: Stages of team growth: The control charts based on attribute data include percent chart, number of affected units chart, count chart, count per unit chart, quality score chart and demerit chart. Workers’s Compensation – Payments required by law to be made to an employee who is injured or disabled in connection with work. Also, documents that provide requirements, specifications, guidelines or characteristics that can be used to ensure that materials, products, processes and services are fit for their purpose. Conformance: The interaction (behavior) of individuals within a team meeting. An international quality management standard for the aerospace industry. A technique for determining the best action to take once the root cause of a problem has been identified. Current good manufacturing practices (CGMP): An arrangement of people, machines, materials and equipment in which the processing steps are placed next to each other in sequential order and through which parts are processed in a continuous flow. Internal customer: The basic computer characters accepted by all American machines and many foreign ones. An ASQ certification. Regulations enforced by the U.S. Food and Drug Administration for food and chemical manufacturers and packagers. Corporate governance: Repeatability: Symptom: A group of related actions contributing to a larger action. A branch of applied statistics dealing with planning, conducting, analyzing and interpreting controlled tests to evaluate the factors that control the value of a parameter or group of parameters. Standard deviation (statistical): The money required for a system to convert inventory into throughput. The tendency of data gathered from a process to cluster toward a middle value somewhere between the high and low values of measurement. Also, the line at the bottom of a financial report that shows the net profit or loss. Patient safety event reporting systems are ubiquitous in hospitals and are a mainstay of efforts to detect safety and quality problems. Wilcoxon Mann-Whitney test: Random sampling: The U.S. Standards Group on Quality, Environment, Dependability and Statistics consists of the members and leadership of organizations concerned with the development and effective use of generic and sector specific standards on quality control, assurance and management; environmental management systems and auditing, dependability and the application of statistical methods. BS 7799 Part 3 covers risk analysis and management. A term that indicates a unit does not meet a given requirement or specification. Kano model: The variation in measurements obtained when one measurement device is used several times by the same person to measure the same characteristic on the same product. Also called an “exciter.”. A voluntary quality management system standard developed by the International Organization for Standardization (ISO). Consensus: Lower control limit (LCL): A statistical procedure for troubleshooting industrial processes and analyzing the results of experimental designs with factors at fixed levels. The act of solving a problem. Any solid, liquid, or gas that can harm people, other living organisms, property, or the environment. A documented statement of commitment or intent to be implemented to achieve quality. Layout inspection: The problem-solving tools used to support Six Sigma and other process improvement efforts. The ability for organizations to respond rapidly to changes in internal and external environments without losing momentum or vision. Project management: Acceptance sampling: This is referred to as analysis of means for treatment effects. Customer experiment: Thus, the employer is acting as an insurance company and underwrites the risk. A seiban number is assigned to all parts, materials and purchase orders associated with a particular customer job, project or anything else. They are not an inherent part of a process. A technique for balancing production throughput over time. Registered Professional Engineer – A person who is registered as a professional engineer in the state where the work is to be performed. Expert witness – A witness who has knowledge not normally possessed by the average person concerning the topic that he is to testify about. Academic Quality Improvement Project (AQIP): Surveillance: However, a professional engineer registered in any state is deemed to be a “registered professional engineer” within the meaning of this standard when approving designs for “manufactured protective systems” or “tabulated data” to be used in interstate commerce. Customer: Job Safety Analysis – breaks down a job into its components and identifies hazards and risks of each component. A process in which a production device is assigned to perform a different operation or a machine is set up to make a different part—for example, a new plastic resin and new mold in an injection molding machine. An accounting system that assigns costs to a product based on the amount of resources used to design, order or make it. Value stream mapping: Deming cycle: Designated person – See Authorized person. Discovered after a product or service has been passed downstream, for example, to users or customers. Lot tolerance percentage defective (LTPD): Also see “blemish,” “imperfection” and “nonconformity.”. It is the minimum quantity of parts always on hand for processing during and between subprocesses. A form of resistance based on opposition to the possible social and organizational consequences associated with change. A systematic method for implementing lean manufacturing that helps improve the production process and sustains gains made in the production cycle in an area or plant. Trend: Outputs: An incorrect decision to reject something (such as a statistical hypothesis or a lot of products) when it is acceptable. Hotelling's T2 model: Beads tumble over numerous horizontal rows of pins, which force the beads to the right or left. A tool for ensuring all important steps or actions in an operation have been taken. Competent Person - A person who is correctly trained, experienced and qualified to undertake health and safety duties so that they do not pose a risk to the safety of themselves or others. Right size: New! A plan (direction), statement of intent or commitment for achieving an objective. This is performed to identify and correct potential safety compliance issues. A customer part qualification process for purchased parts or materials that are to be used in the customer’s final product. International Organization for Standardization (ISO): A systematic and independent examination of a product to gather objective evidence to determine the degree of conformance to specified requirements. Customer-supplier partnership: New! Precision: Inspection in accordance with a sampling plan requiring smaller sample sizes than those used in normal inspection. Subjects that can be benchmarked include strategies, operations and processes. Stop the line authority: Affinity diagram: The employer may also contract with a reinsurer to pay amounts in excess of a certain threshold, in order to share the risk for potential catastrophic claims. A plant in which the capacity of all resources is balanced exactly with market demand. A term generally used to indicate process capability in terms of process spread measured by standard deviations in a normally distributed process. Any devices that help operators quickly and accurately gauge production status at a glance. BS 7799 Part 2 focuses on information security management systems. The ability of a feedback instrument to measure what it was intended to measure; also, the degree to which inferences derived from measurements are meaningful. Nagara system: Coordinate measuring machine (CMM): Lot: George M. Low was the NASA administrator for nearly three decades. 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