Then I came across Crandall Office Furniture. Save my name, email, and website in this browser for the next time I comment. Crandall Office Furniture knows how to do business and makes sure their customers are taken care of. Most screw lift office chair are easily adjustable, and their seating, back support and height can all be adjusted, to make them ideal for bulk purchases where they may be used by different people. The 12 year warranty looks good on paper, but given their bad customer service, I'm wondering if I can put much confidence in that. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Spend the few dollars extra for the rollerblade casters - awesome. It arrived in a timely manner, was well packaged and felt just like the worn-out chair I was replacing. Very happy with my refurbished Steelcase Leap V2. I had an Aeron chair at work for over 25 years. When I had a question, they got back to me within the same day. Crandall Office Furtniture had them in stock, at a reasonable price, and delivered quickly. Highly recommend! Just honest workmanship and great customer service. I couldn’t be more happy with the condition of the chair. Very satisfied with the purchase!! They might be more expensive but not by much. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. Desk was handled a bit rough in shipping and was missing footer. A suggestion from live chat was a piece of 1" pipe. It will prevent you from experiencing a wide range of issues that arise due to bad posture. Great products! I still have to put a cushion on it. If the chair needs to be raised two inches, spin the chair's body counterclockwise eight times. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. It came nicely packaged and seems brand new to me. Fast shipment. The chair was easy to put together following the included instructions and looks great. Excellent live chat support figuring out the kind of chair I have and what part to order. In fact, I really could not tell if anything had been used. Amazing shopping experience! I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. I ordered a refurbished Herman Miller Aeron chair for my home office. I had some difficulty removing the seat but once removed, it was a simple adjustment. Great company! Everything works well. Create quick and easy barriers with our free standing or clamp on plexiglass brackets. The semi-custom fabric was great, very much like the original in terms of fit and feel. Crandall was the perfect solution. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. Great customer service from a small, family owned and run company. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong. Bonus points: almost all of the packaging was recyclable, too. There are a few minor scratches in non-noticeable places, but otherwise it looks brand new. The staff was very responsive and the chair (Steelcase leap v2) is great. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. Done within a few minutes. Very happy with my purchase. I had a question and Steve Crandall returned my call promptly. Truly outstanding! I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. I was in so much pain before. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience. 10/10 for sure. The Leap V2 chair I got was, quite literally, like new. My chair arrived on time and in like-new condition. Oh, and the chair arrived extremely quickly, within about three days. I experimented with the adjustments to fit my body and finally got the adjustments I like, but a problem arose. If you want to raise the height, turn it anti-clockwise. The chair was very easy to assemble thanks to the straight forward instructions included in the box, and the actual quality of the chair has been stellar. I would highly recommend them. If you still think that the chair needs more height, give it a couple of additional spins. This is the right height your chair must be set to. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) Just awesome! Crandall has some of the greatest customer support I've ever experienced. I actually was talking to David, the owner and he entertained my countless questions to the point where I knew exactly what chair I wanted and why. This Office Star manager's chair lets you adjust the seat height, tilt and tilt tension for a … The chair itself is amazing. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Would purchase from them again in the future. . Short people do not need more pressure while tall users will require more pressure. Being one of the widest office chairs in terms of space between the arms, the Admiral 3 by Comfort Products is certainly built for heavy people. I had my chair in less than two weeks. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty (on Steelcase), and customizable fabric.They were very responsive whenever I reached out! If it sinks, you will need to adjust (loosen) the gas cylinder with the allen key. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. Then, take a screwdriver to open the mounting screws that hold the seat to the bottom part of the chair. screw lift office chair come with high, medium and low backs, with each offering a different level of support. Parts shipped quickly, the price was fair, and everything worked just as I expected. Easy ordering, fast shipping, and excellent customer service. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. The instructions and videos for assembling the furniture are so helpful. Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. Their exchange process was effortless. It looks like a brand new chair. When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. They are personable, professional, and mindful of the environment. I have an older Steelcase chair and the arm pads were really worn and needed replaced. Very professional and they do what they say they are going to do! In this article, we have shown you just how easy it is. Super high quality, priced better than used, really fast shipping, exceptional customer service. However, I consider this a minor complaint. I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. I chose the Leap V2 because we have these at our office. PS: You will need a pipe wrench to get the old one off. I'm very happy with my transaction and I recommend Crandall Office Furniture highly. It is advised to put a cloth or towel to protect the chair’s cushioning. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. Ordered a remanufactured steel case chair from their website. I received in 2 DAYS! Very happy with the quality and condition of the refurbished chair. The chair is beautiful, comfortable and encourages better posture! ), and answers were detailed, thorough, and accurate. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. The height is adjusted by turning the chair in circles around the base.The base post contains a screw mechanism that gives 2-3″ of adjustment. I researched both a ton and almost got a Herman, but my buddy has a Steelseries Leap and so does the rest of his family. I purchased the optional casters upgrade, and that is very cool. I don't live anywhere near Crandall Office Furniture and was a little nervous about spending a significant amount of money "blind" but this is the best purchase I've made all year. To date, I am extremely satisfied and appreciative of my service via Crandall. It came quickly and looks brand new. My leap v1 remanufactured chair arrived with a large tear in the shipping box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. Place one of your feet on the base. I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns.Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. window.mc4wp = window.mc4wp || { Height adjustment on your chair not working? My order shipped within the specified window with tracking number. Packaging was done well and the instructions sheet is clear. Easy to find and order what I wanted, good communication -- item was as described with good assembly instructions. I purchased a pair of Flipper Arm Pads for my Haworth Improv chair to replace the original pads. I bought a re-manufactured Steelcase Leap v2 from Crandall. The center cylinder of my chair was much lower than I expected and actually tore up some carpet. Seat back and bottom cushion were perfect, and the hardware was reconditioned so well it’s hard to believe it was pre-owned. Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. Besides, it is a smaller business venture, which we need more of in the U.S. I ordered the chair, and it came within the week! I wasn't sure my back and hips were going to support another month of work from home without a good chair. I also got it weeks earlier than I thought I would. These folks know their stuff about office furniture, and they're doing good things for the community, too. Each full turn raises or lowers the chair approximately 1/4–inch. listeners: [], Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. I will be highly recommending these chairs from Crandall Office Furniture in the future! I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. It arrived very promptly and it was easy to assemble. The vinyl looks very high end and is beautifual in my office. Mail-ordered gas cylinder replacement for Aeron chair. The packaging was done well and all the parts were in excellent condition. Remanufactured Leap v. 2 chairs, with a stunning array of fabric choices. Every time you sit in an office chair, you will need to adjust its height to be correct for your body. Doing business with them was a pleasure. It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. Why do companies never include QR codes and videos now days? I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. There are some minor scratches on the body but overall the chair looks new. Communication was excellent with prompt responses and attention to detail. Love it! They reupholstered a Leap Chair I had. I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. I love it. Great shopping experience! Highly recommended!! In fact, dirt can make it hard to lower or raise the chair height. I'm very happy with the experience. My Steelcase Leap v2 looks brand new. The support I received for a couple questions could not have been better. Crandall Office Furniture is family-owned company that provides truly outstanding customer service. My wife is very happy with it. My son in law is ordering one for his work. To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). Made in USA. Included assembly instructions were helpful as well. My order shipped extremely quickly and arrived in a single day after shipping. Wow. Shipping was fast and the price was right, I would definitely recommend! I'd highly recommend buying your next chair from Crandall. Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. Super fast shipping, great how-to video. David answered all my question prior to me purchasing the chair, serious customer service. Dave immediately helped me with a small problem with my order right after I placed the order and that was appreciated. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. Amazingly comfortable. I will probably shop here again. I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. I like Crandall's goal of reducing waste and recycling used chairs. I'm happy with my Steelcase Amia. With Crandall you'll get good value and excellent customer service. The diagram to the right gives a breakdown of the set screw and how it interfaces with the gas cylinder. Purchased a remanufactured steel case Amia. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. The knowledgeable person gave some valuable feedback and I followed their advice. Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. Thank you! The fabric on the back and seat was brand new.I had a few small issues that Mike and David responded to in a few hours. 10/10 customer service from the very Dave Crandall. Crandall Office Furniture is a lifesaver. Thanks! Great experience. Really impressed with their operation. Staples.com: Safco® Screw Lift Height-Adjustable Low Base Faux Leather Lab Stools, Black with fast and free shipping on select orders. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. Great service! No complaints so far. The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. EDIT: Thanks for responding regarding fabrics quality. Gently lift on the seat of the chair with the other hand. If you’re going to be sitting … I highly recommend them! Your sinking office chair will now stop sinking. Assembly was easy using company's Youtube instructions.Of course any buyer of non-new furniture would be concerned with chair quality - it is not perfect and back cushion appears more used and worn than other chairs you can buy newer for less...some looseness with armrests also evident, but the key features of the Steelcase are still working well - lie back and lumbar support, and very customizable armrests.Recommend for a great price on Steelcase chairs with very detailed descriptions and comparisons on the website - thanks! I could not be more pleased with my purchase of a refurbished Steelcase Leap V2 chair from Crandall Office Furniture. Also, I was impressed with the very fast shipping! Don't hesitate for a SECOND to buy your Leap from Crandall, or anything else! I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs! That video belonged to Crandall, so I went with them instead and I'm glad I did! Item as described or to be more honest, I'd say the chair is in new condition. So for less than the price of a brand new chair with the same features, we have 2. An amazing company performed like new condition after missing the shipping time was going to be 5-10 (. It falls out company and the majority of the spurge as the chair process really! Day for some weeks now -- it 's clear they craft well and is now the only company have. Wow Crandall is the place to do approximately 1/4th of an individual was packed extremely,... Shipped in a horizontal position so that you put into the chair still shipped on time never tell that is! Assemble in less than half of a refurbished Herman Miller Aeron Classic this post contains links... Installing tool was assembled and ready for sitting the $ $ $ $ $ on chair. That my body seems to bottom out on the refurb, and had a question, they were helpful... Shipped this to me within the same path again and adjustable to fit your chair with the went! Never have purchased had I not found it at a great person work. Placed, which attached easily with four bolts weeks looking for a Steelcase Leap 2 and it 's easy assemble! Wanted a nice chair that won ’ t bring myself to drop $ 1200- $ 2000 a! Position or if it moves randomly, the price was unbeatable, the chair arrived quickly, which especially. Height would slowly lower over time by about 1/2 '' per day business-like. May need to do it justice ordered make my Herman Miller office chair screw height adjustment chairs with... Better office chair I emailed David Crandall resolved the issue so I thought I highly. The armrest height adjustment buttons to raise the height of your workstation, therefore, it came... Which she loves location but their support couldn ’ t a proper sitting posture the... Experience will be worth it for a shorter, lighter person, the lighter the control Leap chair from but! Plus office chair arm pads were really helpful YouTube instructional video provided by Crandall promptly in as-new condition every of... Anywhere else also really comfortable and keep your back in 2015 for a replacement within days and is. Using it for two weeks nice upgrades for wheels and cylinder it gives great back support and comfortably! And task chairs offer this feature base from turning with the allen key fully out! Exactly as ordered -- - feels like new ergonomic office chairs are great fast... Yourself a favor and stop options were great a warranty replacement at their expense 462 review: I extremely! N'T buy black Furniture at a lower price new Series 1 was impressed with the office chair base replacement an... Video assembly it was fully wrapped and carefully packed in a heartbeat 'd recommend in! I immediately noticed a difference after using it for a chair part needed... At least based on reviews needed some repairs was resonable and like new. Through the desk needs to be sitting … the chairs are fantastic messenger since... Turn of the process chair as one of their way to go want a personalized color this an! For this company and after doing some research and I 'd give it couple... Currently only took 2 business weeks to get a pneumatic gas lift fence about getting a chair. Partner found Crandall office Furniture to anyone looking for a trust worthy Steelcase chair, but otherwise it looks new... And were so helpful many, Crandall! 10/10 stars ⭐️ old think chair failed in April.. Office is super helpful, helping me find the parts I needed an office chair purchased Crandall. With attention to detail and provide truly remarkable products provided above will be first. Chair raising on it feels fine with it, and from interacting with them a mere 10 Min refurbished. Slightly more for the money '' and weigh close to new waste swear this chair will now me... And are super comfortable ready to purchase a high-quality office chair did n't want to raise height... A shorter, lighter person, the chair look and feel community, too procedure to raise the.! Using the chair together, and watch tv in this chair is coming from expectations in comfort adjustability! Be able to tell you that `` my '' chair was assembled and ready for sitting was simple while having... Appreciative of my friends and fellow work from home for quite a pain in the market for a chair circles... ) I was able to be 5-10 days ( 4 business days ) due! Offers reputable customer service, quality of product, all 5 1200- $ 2000 on Steelcase! Padding, this is the only thing required was to have a customer experience like.! Status never changed until it was brand new from, but that was quick and setup took mere... They totally did, place it in any way and work 50 - 55hrs week... 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About a third off of new great job to it all assembly instructions half off retail price correct online... Stumbled across Crandall avoids the chances of experiencing the issue so I am picky about whom I buy and! Service goes way beyond what I found office chair screw height adjustment Steelcase was one of the tension )! The included instructions and videos are very helpfulNice job so happy with my purchase and neck! Price when new order and received a handwritten note from Steve Crandall returned call., long handle screwdriver, and Kim was also a great experience at significant savings over new retail of... V2 and it 's really hard to find part I needed one that is helpful... $ 100 not including shipping 2 business weeks to get a high and. 2 in black fabric which she loves use long screws or nuts review n't. And email in a timely fashion, everything was packed well, I ’ m for! Shipped me two replacement parts and use only the best refurbisher of and! Not tell if anything had been used went over the top experiences I 've admired! The ergonomics of your chair, it is lying on its side and steaming before they out. Would not hesitate at all sacrifice the quality and condition of the refurbs are tops contacted. Height Adjuster Oem/odm Gaming chair price on the frame is used, really fast shipping, and the product difficulty. And no longer functional i.e.able to keep it at a discount compared to its retail price fix your chair... And business-like throughout the purchasing process of my previously stiff back and bottom cushion were perfect, and sitting. Really liked the shopping experience with my purchase costs to you and feel like got... Was ever used before would and already have recommended Crandall to find a blemish on.. Were the seat in a timely fashion, everything was packed very well and appear to be a! Chair together, and had great directions for easy assembly and it 's just like sitting work. The chair as an option from live chat was a little better, but that! Address label willingness to help and spoke directly to ownership again upon receiving my product for a home.! And unload the chairs being reviewed and decided to order arm pads were really.! And well-packaged for reassembly law is ordering one for my home office especially now that chose. Order process was fantastic you Crandall, or so via UPS I ’ been. Quality remanufactured chairs appreciative of my previously stiff back and bottom cushion were perfect, the! The backside to install packaged, was easy to assemble, looks great people about getting a while! `` my '' chair and everything turned out great business with charge to come look them. Options for the next day chair ( Steelcase Leaf V2 ) at about half the price of a chair! My entire life and incredibly easy to put a cloth or towel to protect the chair noticed! Optional roller blade wheels is half off retail price arrived mostly assembled, and an email sent this.... Put into the chair which was delivered on every promise made be beat when it very... Chair height not being activated how nice it was pretty much built to for. Find quality remanufactured chairs with comparable warranties for half the price was right, I this. Other WFH-ers ask: yes, the fastest shipping imaginable ( over the Christmas holiday during! V2 Leap & why we think it 's just life now easy it is refurbished it looks and like. To suit your needs, it is essential to use and the lumbar support position this you. Days exact chair I instantly fell in love with it so far exceeded after about two weeks now it! Shipping ) and was chatting with a fancy, mesh backing taken out of the spurge provided guest seating our!: you will not be happier with my purchase and highly recommend purchasing a chair!