We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … "I have the right to remain silent but I didn't have the ability." I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. It was not damaged before it left my house, I have pictures to prove it. USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. He should follow the prompts. Most buyers are considerate enough to wait until you file claim. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? If your item has a higher value than that, you should consider purchasing additional coverage. One of the buyers started a return thing saying that the item had arrived damaged. Purchased an item (not off ebay) & I received it damaged. I shipped an item last week via USPS. Heads up: "Best Value" listed on eBay shipping page options often isn't. Can I … If they don't step up and make it right, eBay will make them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are many Ebay rules that get in the way of a seller's being able to file an insurance claim. If that is the case, I don't think USPS insurance will cover damage UNLESS you can prove the item was packaged sufficiently, which it PROBABLY WASN'T because the packaging guidelines for fragile items are overly conservative. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. Unfortunately, UPS was not so careful. eBays buyer protection covers shipping damage under item not as described. I had bought extra bubble wrap and packaging material to make sure they would not be damaged. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). Save up to 9% per year over standard rates to maximize your profits or pass savings onto the buyer. If this item is worth $50 or less, the POst Office will now sometimes allow you to file a claim that has no pictures. Select Send. And if you have even a 1 in 100 breakage rate on your shipments, YOU ARE NOT PACKING THINGS CORRECTLY. I have had 2 situations happen, which is actually very good considering, but still yet. The seller will also pay for return shipping.. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. News of this unfortunate event travels back to you fast. Return your item One of the buyers started a return thing saying that the item had arrived damaged. Hi, I sold a Yamaha Motif Synthesizer Keyboard on ebay. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. Share best practices, tips, and insights. Unfortunately, UPS was not so careful. Find out how to print your own shipping labels, and tips for packing awkwardly shaped items. Any advice would be appreciated. You'll get a message asking you to respond. did you follow USPS packing guideline? I said the screen was fine in the listing. Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. If an item arrives damaged, the seller is going to be on the hook. I sent off an ebay package to a buyer. ... eBay item number: 154266695144. Insurance makes sense for the RARE or EXTREMELY expensive shipment, but it makes absolutely no sense if you are shipping a lot of items. I know the professional packers, for example, require 4 inches of padding on ALL sides of every separate item in the package, for example in order to be covered by insurance. He uses a non-residential address. Am I just up a creek with out a paddle? Process for item damaged during shipping Aug 24, 2015 1:45:54 PM I have been searching the boards and can't find anything that actually lines out what happens when an item arrives to my buyer damaged. On the newest eBay shipping interface (talking desktop here), you're presented the top 3 shipping options. The OP needs only file a claim with Paypal. If the item is really damaged, do you want it back? You'll find more information on additional coverage with UPS and FedEx below. Learn how to upload tracking details for items you've shipped to a buyer. I asked the seller to file an insurance claim, I want to have it repaired. The buyer contacted me immediately & said the box was crushed (contents broken). If you want the item select Return for Refund and wait for the buyer to return (must be within 10 days.)