Communication with Housekeeping − The front office staff needs to interact with the housekeeping department on the concerns such as − Readiness of vacated accommodation for selling. The front office largely consists of client-facing roles. In the semi-automated system, reconciliation shall be at least once per shift (preferably at the beginning of each shift). � Lastly, the Housekeeping Department shall ensure that every room maid shall use efficiently most of his valuable time in cleaning not in going back and forth in the corridors. If this is the norm then great my job is going well. Sure, if you work on the second or third floors of a building, you might be inclined to take the stairs, but you’ll only need those twice a day. The front office staff contacts marketing and sales department in case there is a need to prepare electronic marquees or message boards for promotions. Front office workers can be seen interacting with the customers while the back office don’t interact and talk to customers. 8) HOUSEKEEPING: Coordination with the front office is one of the most important features of housekeeping. If the room is Out Of Order for any reason (i.e. CONTENTS 1. This is my first time working in a hotel and I wonder if it is the norm for the front desk staff to be at odds with the housekeeping or if it is just with this hotel. &. While budget hotels might use technology to take the place of front desk staff, who check guests in … Housekeeping and the front office communicate with each other about housekeeping room status, the report on the availability of the rooms for immediate guest occupancy. Housekeeping room status can be described in the following communication terms: Available Clean, or Ready - … A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. That�s why; the Housekeeping Department shall be communicated from the reservation department on a daily basis Expected Arrival, Stayover, and Departure Lists to be able to schedule the optimum number of room maids and inspectors for the expected business volume. Front office can go extra mile by helping housekeeping department in cleaning rooms during peak season or full occupancy. Difference Between Hotel and Motel (Hotels Vs Motel) Definition of the term hotel : A Hotel or Inn may be defined as an establishment whose primary business is providing lodging facilities for the general public, and which furnishes one or more of the following services. (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. What happen between Housekeeping and Front Office? This would solve the potential problem that a guest might be waiting for a clean room due to a communication of the housekeeping department not in real time. The Housekeeping Department shall first clean rooms for expected arrivals first, then stayover rooms and eventually vacant rooms. Room attendant is an employee in the hotel industry who is entrusted with the duty of cleaning the guest rooms and seeing to the needs of the guests. (In terms of Hotels) Front of the house: Departments that are accessible to guests / customers are called Front of the house departments ( Front office-Housekeeping-Restaurants-Spa-Coffee shop-Lobby and lounges etc.) Under this very system, each room maid and inspector, post to the fulfillment of his or her duties in the room, can send a coded message from the guest�s room telephone to the Housekeeping Department. Whilst the type of service to be provided will often be chosen to reflect the service style of the establishment and the menu items themselves, the biggest difference between these service styles is the involvement and effort provided by the staff themselves. Key Difference: The Front Office Executive and the Receptionist have the same work to do.A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. Because, the reception must have a control on room allocation for sale of rooms and to maintain a correct reservation following guests arrival and departure. Sridevi Sivakami 7 The main role of the housekeeping or maintenance department is to control the pests ... as room attendant; however, housekeeper can also refer to an employee who manages a great household. While the modern workplace concentrates more on how to create an inspiring workplace for your colleagues, the traditional office is more about working in a more robotic style office environment. Working in the office tends to encourage a sedentary lifestyle, since you’re expected to be in front of your computer screen and working the entire time you’re at the office. Later, these two reports shall be cross-referenced and compared to detect room status discrepancies and correct them as soon as possible in order to maximize room revenue, detect skippers before it is too late� In the manual system, room status reports shall be reconciled at least each hour. When guests have a different first language to the hotel staff a non-verbal approach will help communication. II- INTER-RELATIONSHIP BETWEEN HOUSEKEEPING AND FRONT OFFICE DEPARTMENT: The main two important areas where collaboration is vital between the Housekeeping and Front Office Department are listed below: Have always clean rooms for expected arrivals and stayovers Satisfy special guest needs as far as amenities and facilities requested in their rooms are concerned 1. Office administrators are usually responsible for the day-to-day activities that keep an office running smoothly and efficiently. 3. The followings are the key differences: The front office of a company handles direct communication with existing as well as new customers whereas the back office has no interaction with the customers. True. As soon as the guest depart, the front office informs the housekeeping via telephone or computer and reports how many rooms have been vacated, so that housekeeping can take over and clean and repair any furniture as may be necessary. Housekeeping Department updates the room status from occupied to on-change and sends a room maid to clean the room. The front office has sales and marketing departments whereas the back office has the admin department, finance and accounting department, HR department, warehousing, etc. First let us understand the difference between front of the similarities and differences of housekeeping and front office medical offices as they influence the impression... To on-change and sends a room maid to clean the room and front-office sales that after... 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