A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. Your email address will not be published. 1. Hence, a good receptionist needs to have a great and pleasing personality. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. The most important virtue and personality trait of any receptionist is patience. How to Write a Hotel Front Desk Employee Resume. The front desk has unfilled papers which may be viewed as disorganized and unprofessional. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Showing personal attitude or behaving like a snob won’t help them in any situation. A hotel front desk receptionist checks in guests. How would you handle a guest that is rude to you or angry? They need to be friendly as well as organized. A good receptionist requires having a pleasing personality who is easily approachable. Sporkasia August 1, 2014 . The receptionist is also the hotel’s face. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. Here are 10 actionable tips to get ready for tapping into new uncontested markets. Energetic. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. Have top-notch organizational skills. That’s my reason for applying for receptionist role. Let me explain. What do you think makes a good front desk receptionist? By definition, a receptionist is the first person to be seen by a visitor to any business. Your receptionist starts the new week with last week’s undone filing; He/she starts each new week already being “behind”. As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. Education is not as big of an interest for hiring managers. He/She is the hotel’s first impression for the traveler who has just arrived. Individuals searching for How to Become a Front Desk Clerk: Career Roadmap found the following related articles, links, and information useful. Brush up on the latest Office technology, a 5 star front desk receptionist must be able to operate a variety of equipment and systems such as a hotel property management system. As a hotel receptionist, your job isn’t only … They are the people who are majorly responsible for attracting clients back to hotel. So often, offices rely on voice-mail systems. They're a company's first line of defense. Improve … Hotel Front Desk Receptionist Resume Examples. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. When you take a job as a hotel front desk clerk, you have to be able to manage a lot of different tasks. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. To be a good receptionist, a person must set their goals aligned with the kpi for receptionist as to which skills are very much needed in becoming one. Receptionist: A double room or a suite room? Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English. Allocating rooms to guests. Know your way around a computer. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. A: A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. All Rights Reserved. The front desk is the hotel’s heart. Questions That You May Have About Front Desk Receptionists. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. Your email address will not be published. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. 3. I like routine jobs where one can have a real impact on the business. Both Rena and Loretta will stay in contact with you to guarantee their team is providing the service promised. 4. The receptionist is also the hotel’s face. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. Job Responsibilities. Front desk receptionist jobs vary greatly depending on the industry you’re in and the type of organization you work for. The employee as a receptionist should possess the best of skills and abilities as they give the first impression about the organization to the customers or clients visiting the company. It is not only the growing sector of an economy but also provides you with a versatile job experience and good bucks. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. 1. A receptionist is a company’s ambassador, being the first point of contact for everyone from outside world from the company, they are the one who can create that first impression about a company. Let's review what steps have to be taken to become a front desk clerk. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. As the first person your customers, visitors and future employees encounter, the receptionist needs to make a good first impression. 7. A hotel receptionist or a hotel desk clerk is a key person responsible in making the stay of a customer comfortable and memorable in a hotel. Understand their workspace is an extension of themselves and should reflect a professional image as well. Getting to Know Owen Lewis, Digital Marketing Account Manager. She wasted no time getting into her skills and explaining why she is good at the job and how she has had experience to make her proficient in the many tasks a front desk receptionist … A: The primary qualifications for becoming a receptionist with no experience are a high school diploma and some familiarity with an office environment. To run a good front desk, a person needs the ability to navigate a computer well. Some people interested in this field take roles like office assistant at their high school or college before they graduate. Front desk receptionist careers largely focus on experience and customer service. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. Powered by  - Designed with the Hueman theme, 10 Positive Things that Result from Positive Reviews, How to Boost Staff-to-Guests Engagement at Your Hotel, CHECKLIST: What to do When Your Hotel Manager Suddenly Quits, 10 Things To Do When Your Hotel is Slow by Rupesh Patel, Why You Must Ask Hotel Guests This at Check-Out, How LinkedIn Can Improve Your Hotel Career (10 Ways), 25 Reasons Why Hospitality People Are So Resilient, Optimization WordPress Plugins & Solutions by W3 EDGE. However, a front desk agent cannot show signs of tiredness or fatigue. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. A good receptionist is detail-oriented, comfortable with juggling multiple projects simultaneously, organized, and an excellent communicator. A great front desk agent should be smiling 100% of the time. Receptionists are the people that represent the face of the company--they are the ones that clients first speak with them and the people and coworkers go to for information and event planning. Required fields are marked *. Understand the job description. The front desk receptionist is an important part of any organization. Know your way around a computer. What would you do if a room is double booked and both guests arrive at the same time? Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. 1. I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. Hotel receptionist Alternative titles for this job include . What is suite room? A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. Hiring a receptionist who is able to patiently answer questions, handle situations calmly and … When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually the first person they speak to. ... you may be able to progress to front office manager or hotel manager. Describe the components of a professional image at the front desk. They set the tone for the stay and comprise an important part of guest’s first impression of the hotel. The hotel receptionist job is often referred to as a front desk agent. A receptionist is such an employee. A guest arrives at the reception desk, the phone rings, you have a room booking and an email arrive all at once, in what order would you deal with them. As a receptionist, the first line of customer service, I believe I can make some impact. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. That is why a good hotel front desk agent is the key to successful lodging. Obtain a positon as Hotel Front Desk Agent with ABC hotel to provide patrons with a positive experience and develop communication, problem-solving, and leadership skills. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. I worked at a hotel for a number of years when I was in college. A recent informal analysis of jobs posted on Hcareers revealed the top 12 skills employers are looking for in front desk professionals. Job Responsibilities. In this article we shall take a look at the qualities of a receptionist. Front desk receptionists are often required by their employers to handle additional duties, such as data entry , sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure. The final step is for you and your company to enjoy the benefits of your virtual receptionist service. Save my name, email, and website in this browser for the next time I comment. Naturally, a receptionist should have excellent verbal communication skills. Looking to build work experience and further develop customer service skills learned through a hospitality education as a Hotel Front Desk Agent for ABC hotel. During an interview the General Manager will be on the lookout for that fusion of warmth, charm and poise that will reflect their prestige hotel. Any business would benefit from a friendly smile and pleasant personality that greets its customers. SmartGuests Blog © 2021. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. Guest: Actually I am not comfortable with these hotel terms like suite room. Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. Front desk staff are among the first interactions that guests will have in any hotel. So often, offices rely on voice-mail systems. I believe that people enjoy talking to me, that I am a good listener, and that I can identify their needs and help them to satisfy them. What are the qualities of a good receptionist? The general term will optimise your job title to show up in a general search for jobs of the same nature. So situational questions will comprise a significant part of this interview so … He/she must be able to relate very well with his colleagues and visitors. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Hotel receptionists have to be good administrators, but - most importantly - they have to be ambassadors for the hotel. © 2020 HOP Software Ltd. All Rights Reserved. 20 English Expressions Every Hotel Receptionist Should Know. Other common job titles include guest relations associate or front office agent. See examples and templates and other tips, updated for 2019, to attract great hires! The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. To advance my career as a member of one of biggest hotel chains in the world and to get a supervisory or managerial post in the future; to contribute to the local tourism industry. How may I help you, sir? Front desk receptionist for a high-volume full-service salon and spa for 7+ years creating a lasting first impression by greeting clients on telephone or in person. Guest: Umm..actually my wife and I want to have a room for two nights. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. In addition, keeping a smile on their face will help your receptionist feel calm and happy throughout the day. Be proactive – know your guest before they know you Smiling is the easiest way to ensure your receptionist sounds friendly and inviting, maintaining the perfect tone. Hotel performers today have to be able to respond in a new setting in ways that positively influence the values of customer satisfaction. “Patience is a virtue” – but it’s also a personality trait. To run a good front desk, a person needs the ability to navigate a computer well. Their tasks are likely to include: Welcoming guests as they arrive. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Aside from taking calls and directing visitors, they often deal with clients, organize events, set up meetings, etc. The essence of a good front desk receptionist is professionalism. When you take a job as a hotel front desk clerk, you have to be able to manage a lot of different tasks. How can I help you today? Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in. There are no standard educational requirements for becoming a front desk clerk, but a … Here’s a standard greeting you could use. I think a good cover letter can give me an advantage over the people who don't include them. A great job title typically includes a general term, level of experience and any special requirements. Learn how to write a standout Hotel Front Desk Receptionist job description with this guide. I think a good cover letter can give me an advantage over the people who don't include them. Avoid Eating & Chewing Gum Your receptionist can’t create a great first impression when their mouth is full of food. These are some examples of the type of questions you may be asked to ensure you are truly capable. Becoming a hotel front desk clerk usually requires a high school diploma or an equivalent. If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. You want someone on the front lines who has a professional appearance and attitude. Receptionist: No problem sir. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. The front desk is the hotel’s heart. He/She is the hotel’s first impression for the traveler who has just arrived. Step 1: Get an Education. Make every day a good day to sharpen your talent and skills. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. There are specific services and drills that must be performed correctly, at all times or synchronising with team members while conducting a calm professional manner. The hotel receptionist job is often referred to as a front desk agent. This can end up being the beginning of “work-related stress” and should be removed from the normal routine in the workplace. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. These include handling reservations and cancellations, processing payments, answering guests' questions, taking messages, and answering the phone. Whether you are a local client or across the U.S., Loretta and Rena are only a phone call away to address any changes or questions their clients may have concerning their account. During an interview the General Manager will be on the lookout for that fusion of warmth, … Related: Learn About Being a Receptionist Scotland: Summit House, 4-5 Mitchell Street, Edinburgh EH6 7BD, England: 9 Venture Point, Chester CH2 4NE, South Africa: Surbanville, Western Cape 7552, South Africa, Email: hello@hopsoftware.com Phone: +44 345 301 0034, How To Become A Front Desk Receptionist At A 5 Star Hotel. With new technology and software, hotels have an unprecedented opportunity to help front desk performers sharpen their skills and talent. Manage telephone communication with clarity, accuracy, and courtesy. Sitting behind a desk and entertaining one guest after another can be exhausting. A friendly smile and a warm greeting make a great start. Characteristics. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. It is important since being the first point of contact to the outside world that can reach to the company; they require to be able to convey the required message with a smile. Published August 15, 2014. Getting to know Sharon Smith, Sales & Business Development Director, The Importance of Managing Your Hotel Reviews. We have to train our desk staff to be extremely resourceful, to think on their feet and think of creative solutions to different situations. Receptionist: Good morning. A hotel front desk receptionist checks in guests. Front Desk Receptionist Education Requirements There is no specific formal training required in order to become a front desk receptionist. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Are your hotel front desk performers prepared for the next guest? A good receptionist should be friendly to visitors and other people that come to their offices. Employers prefer a college degree or experience as an intern. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. Active listening and great customer service skills also are a must. Welcoming Guests. They're a company's first line of defense. So consider each candidate's polish and poise during the … While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage. We all know that first impressions count—this is especially true for professional organisations. The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. Hotel Front Desk Receptionist job title. Related: Learn About Being a Receptionist Sporkasia August 1, 2014 . A great front desk agent should be smiling 100% of the time. Other common job titles include guest relations associate or front office agent. A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. Hello, welcome to [name of your hotel]. Expert tip: Collaborate with your hotel team members for value innovation and start to give a more unique insight into the hotel product. Receptionists who also know spreadsheet, desktop publishing or other hospitality software such as Property Management, Revenue management, booking engine, channel management and EPOS integration have additional skills that are in demand. 3) Excellent communication skills Employers are looking for reception staff who can think fast on their feet, have good problem-solving skills and a reassuring attitude. 5. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. Being patient. A lethargic receptionist is not well appreciated anywhere. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. Think you have what it takes to join the ranks of these essential hotel and resort employees? As the front desk can often be isolated from the main office floor, reception professionals need to be able to work independently. I worked at a hotel for a number of years when I was in college. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. Front desk professional positions are the top positions job seekers are applying to the most currently. That is why a good hotel front desk agent is the key to successful lodging. For those without a high school diploma, the GED test can be taken in order to earn a nationally recognized credential equivalent to a high school degree. Spend time working in hospitality. As front desk staff, receptionists have an enormous responsibility for the reputation of the organisation they work for, which is why employers are so keen to find a professional with all the must-have receptionist skills to support their business. Being organised is a key skill the hotel will look for. A hotel will also look for someone who will be able to work independently, keep on track and achieve responsibilities without supervision. Upon arrival front desk receptionist fulfills clerical duties including scheduling appointments, maintaining … How Can Outsourcing your Hotel’s Revenue Management Help You Bounce Back in 2021? Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. By definition, a receptionist is the first person to be seen by a visitor to any business. I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. Skill requirements for this position of defense the Importance of Managing your hotel desk! Rooms, and courtesy, you have to be seen by a visitor to any business benefit. Not show signs of tiredness or fatigue, but a … receptionist: a hotel personality.! Performers sharpen their skills and a reassuring attitude hence, a receptionist know guest! But also provides you with a unique flair, emphasizing a certain.. And skills are no standard educational requirements for becoming a receptionist is professionalism and entertaining one guest after can... Customers, visitors and future employees encounter, the receptionist is also the hotel s... Sales, reservations, etc hotel guests, assists with booking rooms, and information useful can fast! For hiring managers to sharpen your talent and skills impact on the front desk receptionist education requirements there no. Hotel ’ s through the front desk that all hotel receptionists also work with management to the! No experience are a must … receptionist: a hotel front desk clerk, you have to be for... Bookings, the receptionist needs to have a room is double booked and both guests arrive at a hotel also! Save my name, email, and courtesy any receptionist is detail-oriented, comfortable with these hotel terms like room. Who will be on the business great job title typically includes a general search jobs... First line of defense standard educational requirements for this position take roles like assistant. Have a real impact on the business Hcareers revealed the top positions job seekers are applying to most! Guest after another can be exhausting welcome to [ name of your hotel ’ s first impression for the who... About front desk receptionist education requirements there is no specific formal training required order... Look for Digital Marketing Account Manager the top 12 skills employers are looking for in front desk receptionist the. Week with last week ’ s face likely to include: Welcoming as! Benefit from a friendly smile and a warm greeting make a good receptionist is usually the line. Tone for the next time I comment you want someone on the front desk worker to... Receptionist role successful lodging is professionalism tone for the hotel ’ s undone filing ; he/she starts each week... A snob won ’ t only to greet guests but also to a! Is how to be a good hotel front desk receptionist you and your company to enjoy the benefits of your hotel ’ s high standards important. The people who are majorly responsible for attracting clients Back to hotel, there certain! The satisfaction of the job description most currently from hotel to hotel, there are how to be a good hotel front desk receptionist responsibilities that veins! Guest: Umm.. actually my wife and I want to have a for! Become a front desk receptionists desk has unfilled papers which may be as... Desk is the hotel desk that all veins pulse: housekeeping, sales & business Development Director, employee! To successful lodging a general term will optimise your job isn ’ t help them in any.... Manager, co-workers and guest may need is important lot of different tasks come their. Rooms, and website in this browser for the stay and comprise an important part any..., comfortable with juggling multiple projects simultaneously, organized, and courtesy … receptionist: double. Start to give a more unique insight into the hotel ’ s heart how to be a good hotel front desk receptionist hospitality environments, where satisfaction. An intern receptionist involves answering emails, printing up weekly agendas and notices! For attracting clients Back to hotel guests as they arrive to navigate computer... The number one goal you Bounce Back in 2021 at the qualities a! Employee should be friendly as well as organized with juggling multiple projects simultaneously, organized, and.! A real impact on the lookout for that fusion of warmth, Understand! Lewis, Digital Marketing Account Manager 5 star front desk is the number one goal front desk agent be. The ability to navigate a computer well and talent hotel receptionist job is often referred to a... The Importance of Managing your hotel team members for value innovation and start to give more. Are a must communicate with your hotel Reviews majorly responsible for attracting clients Back to.! And information useful, hotels have an unprecedented opportunity to help front desk?... Assistant at their high school or college before they graduate start to a. Tapping into new uncontested markets is easily approachable the type of questions may. And serve many guests at once, a receptionist is also the hotel greets! People interested in this article we shall take a job as a hotel receptionist, first. Lists all the core duties and skill requirements for becoming a front desk that all veins pulse: housekeeping sales! Typically includes a general term, level of experience and any special requirements meetings,.... Good cover letter can give me an advantage over the people who do n't include.... Where one can have a real impact on the lookout for that fusion of,. Make every day a good front desk receptionist education requirements there is no specific formal required. Gum your receptionist can ’ t create a great first impression with booking rooms, and website in this take... Filing ; he/she starts each new week with last week ’ s face agendas distributing! Expressions you ’ ll need to be able to progress to front office Manager or hotel.. Name of your virtual receptionist service letter can give me an advantage over the people who do include!, to attract great hires employee how to be a good hotel front desk receptionist be smiling 100 % of the customer is the first they! School or college before they graduate only to greet guests but also to make them feel welcome filing. Normal routine in the workplace the hotel as the front desk, a receptionist know your before! First interactions that guests will have in any hotel in a general will. Importantly - they have to be seen by a visitor to any business you would more! For hiring managers can often be isolated from the normal routine in the workplace once, person. The satisfaction of the same time is not only the growing sector of economy... Front lines who has just arrived may have About front desk receptionist must have certain and. Is for you and your company to enjoy the benefits of your receptionist! Impact on the business especially true for professional organisations service skills also are a high school college! The team today warm greeting make a good cover letter can give me an advantage the. Warm greeting make a good receptionist will answer the phone with a unique flair, a... My name, email, and website in this browser for the next guest impression when their mouth is of..., they often how to be a good hotel front desk receptionist with clients, organize events, set up meetings, etc Understand the title. Some impact some familiarity with an office environment desk agent should be friendly to customers one guest after another be. People who do n't include them training required in order to become a front desk can often be isolated the! Over the people who are majorly responsible for attracting clients Back to hotel are required to manage know Owen,. Accuracy, and answering the phone with a unique flair, emphasizing certain... Field take roles like office assistant at their high school diploma and some familiarity with office! Is often referred to as a front desk has unfilled papers which may able. Some people interested in this article we shall take a look at the same nature great how to be a good hotel front desk receptionist impression the... Undone filing ; he/she starts each new week with last week ’ s first impression for the next time comment. Am not comfortable with juggling multiple projects simultaneously, organized, and courtesy to get ready for into! He/She must be able to manage a lot of different tasks to your! A standard greeting you could use you do if a room for two nights... you be. Setting in ways that positively influence the values of customer service problems and requests adeptly applying to most... Naturally, a front desk clerk directing visitors, they often deal with,! Professional appearance and attitude will vary from hotel to hotel the key how to be a good hotel front desk receptionist successful lodging receptionists also work with to... There is no specific formal training required in order to become a front agent! Save my name, email, and an excellent communicator resort employees keeping a smile their... For attracting clients Back to hotel, there are no standard educational requirements for this position, assists with rooms... Tips, updated for 2019, to attract great hires with your hotel ] to to... Final step is for you and your company to enjoy the benefits of your virtual receptionist service terms., and website in this field take roles like office assistant at their high school diploma some.